FAQ

Appointments are required for bridal gown shopping as well as for any group appointments. We accept walk-ins for all other appointment types, but for the best experience (and no wait time!) we always recommend making an appointment.

For bridal appointments, we ask that you limit your number of guests to 5. For prom or formal appointments, we ask that you limit your guests to 2.  We understand that every situation is different, and if your group is larger and requires special accommodations, please contact us to make special arrangements. We offer many options for private and after-hours appointments that have no restrictions on number of guests.

Ideally 9-12 months minimum to ensure you have the fullest range of options. However, we can accomodate all timelines!

We understand that the unexpected happens, so we are happy to reschedule or cancel your appointment with no fee as long as it is at least 24 hours prior to your appointment time. Inside of the 24 window, there will be a small cancelation fee. You can find more info regarding this topic on our Book an Appointment page.

We accept all major credit cards, cash, Paypal, and Venmo.

A credit card on file is strictly to discourage against no-show appointments. The majority of our appointments are private and are assigned their own personal stylist to assist. We are also more limited in the number of people we can have in store at any given time, due to current regulations, making it even more critical we have an accurate appointment list.

Your card would only ever be charged a fee in the event of a complete no-show. If you reschedule your appointment, call to cancel, or let us know of an emergency that has come up, your card would not be charged. This extra layer of appointment security allows us to continue to offer private bridal appointments, personal assistance, and the individualized experience that our customers have come to expect.